FAQ

  • deposit & payment process

    HOW DOES THE DEPOSIT PROCESS WORK?

    - The deposit rate is 50% The total project up fronT.
    WHEN the deposit is processed you will RECEIVE
    the desired date, LOCATION & time slot.
    the remaining cost of the project is due at the end of the project being filmed.

    (see the packages tab in order to see estimated time of return for project)

  • REFUND & CANCELLATION

    REFUND & cANCELLATION TERMS

    - IN ORDER TO SECURE A 100% REFUNDed deposit
    A Mandatory week notice of canceLlation IS REQUIRED
    ( this protects us and insures we dont have you scheduled & lose an availability for ANOTHER CLIENT )

    72 HOUR CANCELLATION POLICY
    - CANCELLING 72 HOURS BEFORE PROJECT DATE ISSUES A 50% REFUND

    NIGHT BEFORE/DAY OF CANCELLATION POLICY
    - CANCELLING YOUR PROJECT THE night before/DAY OF CALLS FOR a no deposit return.



  • rescheduling & ATTENDANCE

    hOW MANY TIMES CAN I RESCHEDULE MY PROJECT?

    - every project has the opportunity to be rescheduled once.
    (unless weather permits a ISSUE RESCHEDULING MAY OCCUR TWICE)

    - RESCHEDULING MUST BE ATLEAST 48 HOURS IN ADVANCE

    - RESCHEDULING FEE ($75)

    IS THERE A LATE FEE CHARGE?

    - 30 MINUTE LATE ATTENDANCE FEE CHARGE ($50)

    - 1 HOUR LATE ATTENDANCE FEE CHARGE ($100)

    - 1HR+ LATE YOUR PROJECT IS CANCELLED WITH NO REFUND.